privacy and policy;-
At River of Herbs, we value your trust and are committed to protecting your personal information while delivering safe, high-quality herbal products. This Privacy & Policy document explains how we handle your data, our product commitments, and the policies that define our relationship with you as a customer.
1. Product Commitment & Detailing
All products are developed through dedicated R&D combining herbal traditions with modern science.
Products are free from harmful chemicals .
We ensure strict quality checks before packaging and dispatch.
Our products are designed for general skin and hair care purposes and are not a substitute for medical treatment unless prescribed by a healthcare professional.
Results may vary from person to person depending on individual skin/hair type and lifestyle.
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2. Privacy Policy
Information We Collect
Personal details such as name, email, phone number, and shipping address when you place an order.
Payment information (secured via third-party payment gateways).
Browsing details (cookies, device information) to improve user experience.
How We Use Your Information
To process and deliver your orders.
To communicate with you regarding purchases, offers, and updates.
To enhance product quality and customer experience.
To comply with legal and regulatory obligations.
Data Protection
All sensitive payment information is encrypted and processed securely.
We do not sell, rent, or share your personal data with unauthorized third parties.
Limited access is granted only to trusted employees, partners, and service providers.
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3. Refund, Replacement & Return Policy
* Products once opened cannot be returned due to hygiene and safety reasons.
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* Damaged, defective, or wrongly delivered items are eligible for refund or replacement if reported within 48 hours of delivery.
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* Customers must provide photo or video evidence of the damaged/defective product at the time of raising a complaint.
* Once verified, a replacement will be shipped or a refund will be processed through the original payment method within 7–10 business days.
* River of Herbs reserves the right to approve or deny refund/replacement requests based on the evidence provided and product inspection.
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No-Refund Situations
Refunds or replacements will not be applicable in the following cases:
1. Product damage caused due to customer mishandling, improper storage, or negligence.
2. If the product has been used, altered, or tampered with after delivery.
3. Requests raised after 48 hours of product delivery.
4. Minor variations in color, fragrance, or texture of herbal products (since natural ingredients may vary slightly).
5. If the customer provides incomplete or false evidence of the claimed damage/defect.
4. Shipping Policy
Orders are usually dispatched within 2–4 business days.
Delivery timelines depend on the customer’s location and courier availability.
Customers will receive tracking details once the order is shipped.
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5. Customer Responsibility
Customers are advised to read product labels and instructions carefully before use.
In case of allergies, medical conditions, or sensitivities, we recommend consulting a healthcare professional before usage.
River of Herbs is not responsible for misuse or negligence in product application.
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6. Intellectual Property
All product names, packaging designs, website content, images, and branding elements are the intellectual property of River of Herbs.
Unauthorized use, reproduction, or distribution is strictly prohibited.
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7. Policy Updates
River of Herbs reserves the right to update or modify this Privacy & Policy document at any time. Changes will be reflected on our website, and continued use of our services will be considered as acceptance of the updated terms.
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8. Contact Us
For queries, concerns, or complaints regarding our products or policies, please reach out at:
📧 support@riverofherbs.com
📞 +91-9390993301
